Refund policy

Notification of a return must be made within 3 days of receipt of merchandise. We do not accept returns without our own return merchandise authorization number (RMA). Any merchandise sent to us without our RMA# will be refused.


- To start a return, you can contact us at tiffanyhardwares@gmail.com. Please note that returns will need to be sent to the address that we provide.

- Items sent back to us without first requesting a return will not be accepted. 

- You can always contact us for any return question at tiffanyhardwares@gmail.com

 

Damage & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive defective merchandise, or the wrong merchandise from an error on our part, notify us  first and we will do our best to rectify the problem. If the merchandise we sent is an error on our part, we will accept shipping costs both ways, otherwise shipping is the responsibility of the purchaser.

In spite of the excellent success record that we have with our carriers, damages to boxes are inevitable. Even though we are not liable for damage or loss of merchandise once it has left our premises, we will make every effort to make your order right if it sustains damage. If merchandise shows outward signs of damage, or loss is evident, be sure to indicate this on the carriers delivery receipt. Email us within 72 hours of receipt and we will file the insurance claims if you selected the insured shipping. You must keep the damaged goods in the original carton for inspection purposes for 7-14 days.


Return Of Non-Defective Merchandise
Non-defective merchandise to be returned will be charged with a 10% restocking fee.  Restocking fee will be deducted from the original payment when we send you your refund.

Merchandise must be unused and in resellable condition. Please pack the returned merchandise carefully and we suggest including insurance when shipping with USPS or UPS.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at tiffanyhardwares@gmail.com.